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CodeGlossaryCodeGlossaryBMWConnectedDriveServicesBMWcONNEcTEDDriVESErVicES.1.genealnfomatonBMWUKLimitedofElleseldAvenueBracknellBerkshireRG128TAhereafterreferredtoasBMWprovidesthecustomerwithvehicle-specicinformationandsupportservicesunderthenameBMWConnectedDrivehereinafterreferredtoasServices.ExceptwherethefollowingdescriptionoftheindividualServicesexplicitlystatesotherwiseBMWdoesnotcollectstoreorprocesscustomerdatafortheServiceslistedhere.FortheprovisionofServicesforwhichthecollectionstorageandprocessingofpersonaldataisnecessarythecustomershallbeinformedinadvanceinordertoobtainhisherconsent.ServicesareprovidedbymeansofaSIMcardinstalledinthevehicle.Callanddata-connectioncostsareincludedinthepriceoftheServices.InsofarasitisnecessaryforthesubstantiveorganisationandutilisationoftheServicesBMWcollectsstoresandprocessesvehicle-relateddatawithinthelegalstipulations.2.BMWconnetedDvebasSevesTheBMWConnectedDrivebasicServicesTeleServices6AEandBMWEmergencyCall6AChavealreadybeenactivatedatthepointofvehicletransfer.a.TeleSeves6AETheTeleServicesServiceensuresthemobilityofthecustomer.Ifrequiredorwhentriggeredorcommissionedbythecustomerthevehiclestechnicaldatae.g.serviceinformationconcerningwearpartsvehicle-statusinformationsuchascheck-controlnoticationsbattery-chargestatusdataforidentifyingandlocatingthevehicleintheeventofabreakdownshallbetransferredtoBMW.IntheeventthataserviceisrequiredtheseitemsofdatashallbeforwardedtotheresponsibleservicepartnerBMWMobileCareorrespectiveserviceprovidersforthepurposesofmakingcontactandarranginganappointmentwheretheyshallberetaineduntilallprocedureshavebeenproperlycompleted.Beyondthisnodatashallbeforwardedtothirdparties.OnoccasiontechnicaldatashallbetransferredfromthevehicletoBMWwhereitshallbeevaluatedtoaidthefurtherdevelopmentofBMWproducts.ThisisknownastheTeleserviceReport.Thisdataisexclusivelytechnicalvehicle-relateddata.OtherdatasuchaspositioningdatashallnotbetransferredaspartoftheTeleserviceReport.TheTeleServiceBatteryGuardcontinuouslymonitorsthebattery-chargestatusofthevehicle.Ifthebattery-chargestatusfallsbelowaxedvaluetheresponsibleservicepartnerwillbeinformed.Theresponsibleservicepartnerwillthencontactthecustomerifnecessarytoarrangeaserviceappointment.ByregisteringintheBMWConnectedDriveCustomerPortalthecustomercanalsobeinformedaboutacriticalbatterystatusbySMSmessageoremailforexampleiftheparkinglightssidelightsorhazardsarelefton.b.BMWEmergencyCall6ACThevehiclesidenticationandlocationisrequiredfortheuseoftheBMWEmergencyCallanditisalsonecessarytotransmittheinformationrequiredtoprovideassistancetotherespectiveemergency-servicecentre.TheusersrequestandthedatarequiredmaybetransmittedtoserviceproviderscommissionedbyBMWtoprovidetheServiceinthatcasetheseitemsofdatashallonlybeusedtohelpprovidetheServiceandshallberetaineduntilallprocedureshavebeenproperlycompleted.Beyondthisnodatashallbeforwardedtothirdparties.3.BMWOnlneSeves6AKTheBMWOnline6AKServiceisactivatedfor36monthsafterrstregistration.ThecustomercanextendtheServiceforanadditionalchargebeyondtheinitialfree-of-chargeperiodviatheBMWConnectedDriveCustomerPortal.ThevehiclesidenticationisrequiredfortheuseoftheServiceanditshallalsobenecessarytoprocesstheinformationrequiredtoprovideassistance.Thedatashallthenbedeleted.WhenPointsofInterestqueriesareusedthecustomerrequestmaybetransmittedtoserviceproviderscommissionedbyBMWtoprovidetheServiceinthatcasetheseitemsofdatashallonlybeusedtohelpprovidetheServiceandshallberetaineduntilallprocedureshavebeenproperlycompleted.Thedatashallthenbedeleted.Beyondthisnodatashallbeforwardedtothirdparties.4.infomatonplus6ANTheInformationPlus6ANServiceisactivatedfor36monthsafterrstregistration.ThecustomercanextendtheServiceforanadditionalchargebeyondtheinitialfree-of-chargeperiodviatheBMWConnectedDriveCustomerPortal.TousetheServicethecustomerisconnectedtotheBMWcallcentreatthepushofabuttonusingtheintegratedtelephoneunit.InthiswaydataconcerningthevehiclesidenticationlocationandifrouteguidanceisactivatedtheselectedroutemaybetransmittedtotheserviceproviderscommissionedbyBMWtoprovidetheServiceinthatcasethisdatashallonlybeusedtohelpprocesstheprovisionoftheServiceandshallberetaineduntilallprocedureshavebeenproperlycompleted.Thedatashallthenbedeleted.Beyondthisnodatashallbeforwardedtothirdparties.5.RealTimeTrafcInformation6AMTheRealTimeTrafcInformation6AMServiceisactivatedfor36monthsafterrstregistration.ThecustomercanextendtheServiceforanadditionalchargebeyondtheinitialfree-of-chargeperiodviatheBMWConnectedDriveCustomerPortal.ThetrafcinformationrequiredfortheServiceiscalculatedbyavarietyofmeansincludingusingwhatisknownasFloatingCarData.InthissenseeveryConnectedDrive-capableBMWfunctionsasamobiletrafcreporterFloatingCar.TheindividualpositionandsensordataofthevehiclecalculatedduringthetripistransferredcompletelyanonymouslytoBMWandaserviceprovidertogetherwithup-to-datetimeinformation.6.intenet6ArTheInternet6ARServicerunsforaperiodofoneyearafterthevehiclesrstregistration.ThecustomercanextendtheServiceforanadditionalchargebeyondtheinitialfree-of-chargeperiodviatheBMWConnectedDriveCustomerPortal.7.remoteSeves6ApUseoftheRemoteServices6APeitheruponrequesttoBMWCustomerSupportorviatheMyBMWRemotesmart-phoneapplicationrequiresregistrationintheBMWConnectedDriveCustomerPortal.8.AvailabilityoftheServiceThecompleterangeofServicesisonlyavailableforcustomerswhosevehiclesareapprovedinUnitedKingdomandonlywithinUnitedKingdom.BMWEmergencyCall6ACisavailabletocustomersinUnitedKingdomGermanyAustriaItalyFranceandtheNetherlands.TeleServices6AEInformationPlus6ANRemoteServices6APandBMWOnline6AKcanbeaccessedonanymobilecommunicationnetworkinEurope.Whenusedabroadtherangeandcharacteristicsoftheservicemayvaryfromtherangeandcharacteristicsdescribedaboveandmayvaryfromcountrytocountry.RealTimeTrafcInformation6AMisavailableinUnitedKingdomGermanyItalyandFrance.TheInternet6ARserviceisonlyavailableinUnitedKingdom.9.DeatvatonThecustomermayhavetheBMWConnectedDrivebasicServicesTeleServices6AEandBMWEmergencyCall6ACdeactivatedatanytimeatanauthorisedBMWDealeraregionalBMWbranchoranauthorisedBMWworkshop.DeactivationofthisServicewillalsodeactivatetheSIMcardinstalledinthevehicle.ThisresultsintheEmergencyCallinthevehiclealsonotfunctioning.TheotherServicescanalsobedeactivatedbythecustomerfromNovember2013viatheBMWConnectedDriveCustomerPortalMyBMWConnectedDrive.ForfurtherinformationonBMWConnectedDriveandtheGeneralTermsandConditionsofServiceforConnectedDrivepleaseseewww.bmw.o.ukonneteddve-nfomatonTheBMWConnectedDriveHotlineisavailableon4408005610555fromMondaytoSunday9001800.33i34